Service Desk Analyst - German Speaking

Job Description

Advancing People Multilingual Recruitment Specialists are now recruiting for a German speaking Service Desk/Helpdesk/Web Support/Technical Support Analyst for their client based in Gloucester, Gloucestershire.

As a German speaking Service Desk/Helpdesk/Technical Support Analyst it will be your responsibility to provide technical support via the telephone and email to the German speaking region.

Roles & Responsibilities:

  • Take ownership of requests following them to resolution
  • Proactive when dealing with customer issues
  • Offer technical support/1st line support/helpdesk/ service desk
  • Work with colleagues to ensure excellent customer experience, peer reviews
  • Help maintain knowledge articles and other internal documentation
  • Meet SLA's
  • Attend customer meetings

Person Specification

  • Fluent in German
  • Technically minded and customer focused
  • Technical support/Service Desk/Helpdesk/1st line support
  • Ability to work as a team and independently
  • Maintain a calm, analytical disposition
  • Have practical experience in a support environment

This is a full time permanent position offering an annual salary of £22,000 + attractive company benefits!

Apply now!

Advancing People Multilingual - Recruitment Specialists

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.