Mandarin Speaking Customer Service Executive

Job Description

Advancing People Recruitment Specialists are working with a successful, global organisation in Central London recruiting for a Mandarin speaking Customer Service Executive.

The role involves working within the Customer Service department, supporting Mandarin speaking Independent Business Owners (IBOs) across Europe.

Responsibilities:

  • Customer Service duties including taking and processing of orders and answering queries
  • Up-selling to existing customers
  • Helping to recruit new IBOs through sales, prospecting, and follow up
  • Work with IBOs by training and supporting them to develop new Business Leaders in first and second levels
  • Working with the Company to increase the number of IBOs and assist with increasing IBO retention and sales
  • Make daily calls to prospects, current IBOs, and past IBOs
  • Perform daily, weekly, and monthly administrative tasks as required by management
  • Support IBOs and the Company by attending special events in the community as directed by the Company
  • Translations from English to Mandarin

Person Specification:

  • Fluent Mandarin speaker with the ability to translate from English to Mandarin
  • Ability to comfortably meet face to face with prospects and groups
  • Ability to multi-task in a fast-paced environment and adapt to change quickly
  • Be comfortable in a sales-oriented culture
  • Be able to effectively communicate to both the Independent Business Owners and Company team members
  • Proficient with basic office software programs
  • Be able to motivate and excite people about the Sunrider Business Opportunity
  • Have great customer service skills
  • Have the ability to do community outreach, talk with small business owners, and cold call prospects

In return our client is offering a salary of £24,000 and a range of benefits including paid travel in Zones 1 and 2.

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.