Italian Speaking Participant Experience Agent

Job Description

Advancing People Multilingual - Recruitment Specialists are now recruiting for a Italian speaking Client Service Advisor to join a well established company based in Newport Pagnell, Buckinghamshire.

As a Italian Speaking Participant Experience Agent it will be your responsibility to work with Clients & Customers based in the Italian speaking regions providing excellent customer service via phone & email ensuring enquiries are dealt with in a prompt and professional manner.

Roles & Responsibilities:

  • Administer participant queries through the campaign hotlines and email helpdesk facilities in English and Italian
  • Engaging in participant interaction and adhering to all department processes
  • Administer all Reward & Recognition campaigns including order processing and monitoring of items ordered, and liaising with suppliers when necessary.
  • To process weekly all supplier back-order reports according to deadlines
  • Administer the gift voucher and gift certificate despatch
  • Surpass both internal and external customer expectations, ensuring that all fulfilment is completed within deadline and to an exceptional standard
  • Advise customers on latest products available.

Person Specification:

  • Fluent in Italian
  • Strong customer focus and professional approach
  • Excellent communication skills, both oral and written
  • Ability to work effectively as part of a team
  • Good computer skills
  • Positive "can do" attitude

This is a full time permanent position offering a competitive Salary of £19,000 with excellent company benefits!

If you want to move into a new position offering a fast pace and a challenging working environment then Apply now!

Advancing People Multilingual Recruitment Specialists

Advancing PeopleMultilingual - Recruitment Specialists Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency