Advancing People Multilingual - Recruitment Specialists are now recruiting for a Italian speaking Client Service Advisor to join a well established company based in Newport Pagnell, Buckinghamshire.
As a Italian Speaking Participant Experience Agent it will be your responsibility to work with Clients & Customers based in the Italian speaking regions providing excellent customer service via phone & email ensuring enquiries are dealt with in a prompt and professional manner.
Roles & Responsibilities:
- Administer participant queries through the campaign hotlines and email helpdesk facilities in English and Italian
- Engaging in participant interaction and adhering to all department processes
- Administer all Reward & Recognition campaigns including order processing and monitoring of items ordered, and liaising with suppliers when necessary.
- To process weekly all supplier back-order reports according to deadlines
- Administer the gift voucher and gift certificate despatch
- Surpass both internal and external customer expectations, ensuring that all fulfilment is completed within deadline and to an exceptional standard
- Advise customers on latest products available.
- Fluent in Italian
- Strong customer focus and professional approach
- Excellent communication skills, both oral and written
- Ability to work effectively as part of a team
- Good computer skills
- Positive "can do" attitude
This is a full time permanent position offering a competitive Salary of £19,000 with excellent company benefits!
If you want to move into a new position offering a fast pace and a challenging working environment then Apply now!
Advancing People Multilingual Recruitment Specialists
Advancing PeopleMultilingual - Recruitment Specialists Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency