Advancing People Multilingual - Recruitment Specialists are now recruiting for a German Speaking Customer Service Representative for their client based in Harlow, Essex.
As a German Speaking Customer Service Representative it will be your responsibility to work with customers, primarily those based in the German speaking region and covering the German speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.
Roles & Responsibilities:
Handling customer orders, enquiries and complaints via phone, email and marketplace websites
Deliver high quality customer service
Processing customer refunds and returns
Process orders received via the telephone, fax, e-mail or internet
Be proactive in the area of Customer retention
General Administration such as mailing list cleaning
Liaising with key departments including warehouse and purchasing team
Native/ Fluent German
Strong customer focus and professional approach
Excellent communication skills, both oral and written (composing emails)
Ability to work effectively as part of a team
Good computer skills
Positive "can do" attitude
Hours: Monday to Friday 09:00am - 17:30pm
This is a full time Permanent position offering an annual salary of £20,000 - £22,000 + attractive company benefits.
Advancing People Multilingual - Recruitment Specialists
Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.