Customer Service Team Leader

Job Description

Advancing People Multilingual are working with a well-established client based in Canary Wharf who due to their continued success are looking to recruit a Customer Service Team Leader to their well establish Customer Service department.

*You have to have a minimum of 1+ years of Team Management experience withing a contact centre environment to be considered for this role*

Main Responsibilities:

  • Lead, support and develop a team 10-14 Customer Service Advisors
  • Adopt and implement best practice
  • Effective delivery of high levels of service to new and existing customers
  • Provide comprehensive guidance, information and resolution to enquiries and requests from Internal and external customers.
  • Attend company events
  • Be able to prioritise work in an efficient and effective manner
  • Conduct regular 1-2-1's as well as set K.P.I's

Key Attributes:

  • Experience in a Team Leader/leadership/Manager/Supervisor role
  • Demonstrate excellent communication and presentation skills
  • The ability to navigate, understand and update when and where needed the various customer service systems used within the Contact Centre
  • Positive approach and a willingness to "go the extra mile"

This is a full time position and a fantastic opportunity to work with a forward thinking and expanding company. Offering a basic salary of 31,800 with a very generous shift allowance and other benefits!


Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.