Advancing People Multilingual - Recruitment Specialists are now recruiting for a German Speaking Customer Service Advisor for their client based in Northampton.
As a German Speaking Customer Service Representative it will be your responsibility to work with customers, primarily those based in a German speaking region and covering the German speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.
Roles & Responsibilities:
* Receive incoming calls
* Deliver high quality customer service
* Assist with new customer's enquiries
*Upsell and cross-sell products wherever possible
* Process orders received via the telephone, fax, e-mail or internet
* Be proactive in the area of Customer retention
* Fluent in German
* Strong customer focus and professional approach
* Excellent communication skills, both oral and written
* Ability to work effectively as part of a team
* Good computer skills
* Positive "can do" attitude
This is a full time Permanent position offering an annual salary of £23,000-£24,000 + attractive company benefits.
Advancing People Multilingual - Recruitment Specialists
Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.