Customer Service Advisor - French Speaking

Job Description

Advancing People Multilingual - Recruitment Specialists are now recruiting for a French Speaking Customer Service Advisor for their client based in Northampton.

As a French Speaking Customer Service Representative it will be your responsibility to work with customers, primarily those based in a French speaking region and covering the French speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.

Roles & Responsibilities:

* Receive incoming calls
* Deliver high quality customer service
* Assist with new customer's enquiries

*Upsell and cross-sell products wherever possible
* Process orders received via the telephone, fax, e-mail or internet
* Be proactive in the area of Customer retention

Person Specification:

* Fluent in French
* Strong customer focus and professional approach
* Excellent communication skills, both oral and written
* Ability to work effectively as part of a team
* Good computer skills
* Positive "can do" attitude

This is a full time Permanent position offering an annual salary of £23,000-£24,000 + attractive company benefits.

Advancing People Multilingual - Recruitment Specialists

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.