Contact Centre Team Leader - Night shift

Job Description

Advancing People Multilingual are working with a well-established client based in Canary Wharf who due to their continued success are looking to recruit a Customer Service Team Leader to their thriving Multilingual Customer Service department. For this role you will be an e xperienced night shift manager/team leader , coming specifically from a contact centre environment. In this position, you will be managing a team of circa 10 customer service agents.

Working hours will be between 10pm - 8:30am, 40 hours/week

Weekend work will be required on a rota basis

Responsibilities and Duties

  • Lead, support and develop a team of Multilingual Customer Service Advisors
  • Adopt and implement best practice as per company standards
  • Effective delivery of high levels of service to new and existing customers
  • Provide comprehensive guidance, information and resolution to enquiries and requests from Internal and external customers.
  • Attend company events
  • Be able to prioritise work in an efficient and effective manner
  • Conduct regular 1-2-1's as well as set KPIs

Qualifications and Skills

  • Minimum 2 years in a Team Leader/Leadership/Manager/Supervisor role in a Contact Centreenvironment
  • Minimum 1 year experience working Night Shift
  • Flexible to work weekends
  • Demonstrate excellent communication and presentation skills
  • The ability to navigate, understand and update when and where needed the various customer service systems used within the Contact Centre
  • Positive approach and a willingness to "go the extra mile"
  • Fluency in another language is a plus

Benefits

This is a full time position and a fantastic opportunity to work with a forward thinking and expanding market leader in their field. Offering a competitive basic salary and a salary uplift scheme, a great working environment, and a range of excellent benefits!

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Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.