Contact Centre Team Leader

Job Description

Advancing People Multilingual are working with a well-established client based in Canary Wharf who due to their continued success are looking to recruit a Customer Service Team Leader to their thriving Multilingual Customer Service department.

The right person for this role will be an experienced Team Leader/Team Manager specifically from a contact centre environment . Flexible approach to working hours and weekend work required.

Responsibilities and Duties

  • Lead, support and develop a team of Multilingual Customer Service Advisors
  • Adopt and implement best practice
  • Effective delivery of high levels of service to new and existing customers
  • Provide comprehensive guidance, information and resolution to enquiries and requests from Internal and external customers.
  • Attend company events
  • Be able to prioritise work in an efficient and effective manner
  • Conduct regular 1-2-1's as well as set KPIs

Qualifications and Skills

  • Minimum 2 years in a Team Leader/Leadership/Manager/Supervisor role in a Contact Centreenvironment
  • Flexible approach to working hours
  • Demonstrate excellent communication and presentation skills
  • A coaching approach to leading a team
  • The ability to navigate, understand and update when and where needed the various customer service systems used within the Contact Centre
  • Positive approach and a willingness to "go the extra mile"
  • Fluency in another language is a plus

Benefits

This is a full time position and a fantastic opportunity to work with a forward thinking and expanding market leader. Offering a competitive basic salary and an excellent salary uplift scheme, a great working environment, and other benefits!

40 hours per week.

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Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.